Otters UK - Global IT incident affecting inflow and outflow of mail – Incidentdetaljer

Alla system fungerar

Global IT incident affecting inflow and outflow of mail

Löst
I drift
Började fyra månader sedanVarade ungefär fyra timmar

Påverkade

Otters kärnkomponenter

Försämrad prestanda från 3:02 PM till 6:59 PM

Stöd service

Försämrad prestanda från 3:02 PM till 6:59 PM

Uppdateringar
  • Löst
    Löst

    We can now confirm that all queued mail on our end has resorbed and our mail queue is now functioning as intended.

    We are continuing to monitor the situation closely and will provide updates if any other issues arise elsewhere.

  • Uppdatering
    Uppdatering

    We have receive a note that mail flow should be recovering and we are waiting for any queued emails to resorb to confirm that the incident has been dealt with.

    We continue to monitor the situation and are still in the process of ensuring no other systems are affected.

  • Monitorerar
    Monitorerar

    Otters is aware of a global IT incident starting July 19th. Our support services remain operational.

    We are aware of some reports of issues with delayed mail to our email support channel and to employees of the company. This is a third party issue and is not caused by Otters. Email, chat and phone support remain accessible.

    We are closely monitoring the situation and expect a resolution soon.