Otters UK - Website presenting a 526 error – Incident details

All systems operational

Website presenting a 526 error

Resolved
Operational
Started 6 months agoLasted about 3 hours

Affected

useotters.com

Major outage from 10:51 AM to 11:03 AM, Operational from 11:03 AM to 1:56 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a temporary server-side fix that seems to have made the website operational. We will continue to monitor the service to ensure it remains operational before resolving the issue.

  • Identified
    Identified

    We have identified that the root cause for this issue comes to the provisioning of Secure Socket Layer (SSL) certificates with our web provider.

    We're attempting some provisional fixes before reaching out to our web provider to see if we can work together on a fix for this issue.

  • Investigating
    Investigating
    We are currently investigating this incident.