Otters UK - سجل التاريخ

It appears in further investigation the issue has resolved itself.

We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.

We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.

Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue.

After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.

We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible.

After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.

We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should.

After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:

- office@useotters.com

- counterclaims@useotters.com

- dmca@useotters.com

- employee-verification@useotters.com

- dpo@useotters.com

If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.

We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.

This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.

We're reaching out to our provider to resolve this problem.