useotters.com - 運行正常
useotters.com
app.useotters.com - 運行正常
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gateway.useotters.com - 運行正常
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cheque.useotters.com - 運行正常
cheque.useotters.com
爬蟲.useotters.com - 運行正常
爬蟲.useotters.com
支援服務 - 運行正常
支援服務
電子郵件服務 - 運行正常
電子郵件服務
通知歷史
8月 2024
本月未報告任何通知
7月 2024
- 已完成七月 27, 2024 下午 9:00已完成七月 27, 2024 下午 9:00維護已成功完成
- 進行中七月 27, 2024 下午 6:00進行中七月 27, 2024 下午 6:00維護正在進行中
- 已計劃七月 27, 2024 下午 6:00已計劃七月 27, 2024 下午 6:00
我們正在計劃對我們的網站useotters.com和財務總監cheque.useotters.com進行一些關鍵維護。網站將會進行一些重大修改，我們將重構網關 API，以便將大量財務控制權移交給新的財務控制器，從而在開始訂閱時實現更順暢的流程。這也將使我們能夠維持並確保新儀表板的生活品質。
網站應在維護期間保持正常運行，但在某些後端服務發生變更時可能會出現間歇性中斷。這些間歇性中斷不應持續超過 5 分鐘，且不應導致大規模效能下降。
在此期間我們的財務總監將完全無法工作。如果您進行付款，後端的完全處理可能會出現延遲。在此維護時間內，您可能不會收到我們關於您的付款已處理且入職已暫停的任何直接確認。請放心，付款將進入隊列，並在維護完成後自然重新吸收。
在此期間，請勿就計費問題聯絡支援人員。請至少等待一個小時，然後再向我們的客戶服務團隊報告有關計費的任何問題。
總的來說，所有維護應在英國夏令時晚上8:00 之前完全完成，但是，根據某些傳輸的複雜性，維護可能會持續更長時間，並且在此期間可能會出現更嚴重的性能下降。如果是這種情況，我們會通知您。
如果您有任何疑問，請透過office@useotters.com告知我們的客戶服務團隊。
- 已解決已解決
It appears in further investigation the issue has resolved itself.
- 監視中監視中
We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.
We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.
Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue. - 調查中調查中
We're investigating reports from a small group of users that they are being presented with a 522 error when trying to visit our main website useotters.com
We're currently investigating the root cause and working on a fix. This incident is secluded to a very small minority of users and is not causing major degradation to user experience.
6月 2024
- 已解決已解決
After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.
We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible. - 監視中監視中
After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.
We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should. - 更新更新
After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:
- office@useotters.com- employee-verification@useotters.com
If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.
- 已確認問題已確認問題
We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.
This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.
We're reaching out to our provider to resolve this problem. - 調查中調查中
We're currently investigating an issue with our support services, causing emails to our support email address (office@useotters.com) to be rejected with a relay error from our provider.