useotters.com - Beroperasi
useotters.com
app.useotters.com - Beroperasi
app.useotters.com
gateway.useotters.com - Beroperasi
gateway.useotters.com
cheque.useotters.com - Beroperasi
cheque.useotters.com
crawler.useotters.com - Beroperasi
crawler.useotters.com
Layanan Pendukung - Beroperasi
Layanan Pendukung
Layanan email - Beroperasi
Layanan email
Perhatikan sejarah
Agt 2024
Tidak ada pemberitahuan yang dilaporkan bulan ini
Jul 2024
- SelesaiJuli 27, 2024 pada 21.00SelesaiJuli 27, 2024 pada 21.00Pemeliharaan telah berhasil diselesaikan
- Sedang berlangsungJuli 27, 2024 pada 18.00Sedang berlangsungJuli 27, 2024 pada 18.00Pemeliharaan sedang berlangsung
- DirencanakanJuli 27, 2024 pada 18.00DirencanakanJuli 27, 2024 pada 18.00
Kami merencanakan beberapa pemeliharaan penting di situs web kami, useotters.com , dan pengontrol keuangan kami check.useotters.com . Akan ada beberapa pengerjaan ulang besar-besaran pada situs web ini dan kami akan memfaktorkan ulang API gateway kami untuk memungkinkan kami memindahkan banyak kontrol keuangan ke pengontrol keuangan baru kami, memungkinkan proses yang lebih lancar saat memulai langganan Anda. Hal ini juga akan memungkinkan kami menjaga dan memastikan kualitas hidup dashboard baru kami.
Situs web akan tetap aktif selama masa pemeliharaan, namun mungkin mengalami gangguan sewaktu-waktu saat beberapa layanan backend diubah. Pemadaman yang terputus-putus ini tidak boleh berlangsung lebih dari 5 menit dan tidak menyebabkan penurunan kinerja secara massal.
Pengontrol keuangan kami tidak akan tersedia sama sekali selama periode ini. Jika Anda melakukan pembayaran, kemungkinan akan terjadi penundaan hingga pembayaran sepenuhnya diproses di backend. Anda mungkin tidak menerima konfirmasi langsung apa pun dari kami bahwa pembayaran Anda telah diproses dan orientasi telah dihentikan sementara selama jangka waktu pemeliharaan ini. Yakinlah bahwa pembayaran malah akan masuk antrian dan secara alami akan diserap setelah pemeliharaan selesai.
Harap jangan menghubungi dukungan tentang penagihan selama waktu ini. Berikan waktu setidaknya satu jam sebelum melaporkan masalah apa pun kepada Tim Layanan Pelanggan kami terkait penagihan.
Secara kolektif, semua pemeliharaan akan selesai sepenuhnya pada pukul 20:00 BST, namun, tergantung pada kompleksitas beberapa transfer, pemeliharaan mungkin akan memakan waktu lebih lama dan mungkin terdapat penurunan kinerja yang lebih signifikan selama waktu tersebut. Kami akan memberi tahu Anda jika hal ini terjadi.
Jika Anda memiliki pertanyaan, harap beri tahu Tim Layanan Pelanggan kami di office@useotters.com .
- TerselesaikanTerselesaikan
It appears in further investigation the issue has resolved itself.
- PemantauanPemantauan
We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.
We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.
Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue. - MenyelidikiMenyelidiki
We're investigating reports from a small group of users that they are being presented with a 522 error when trying to visit our main website useotters.com
We're currently investigating the root cause and working on a fix. This incident is secluded to a very small minority of users and is not causing major degradation to user experience.
Jun 2024
- TerselesaikanTerselesaikan
After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.
We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible. - PemantauanPemantauan
After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.
We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should. - MemperbaruiMemperbarui
After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:
- office@useotters.com- employee-verification@useotters.com
If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.
- TeridentifikasiTeridentifikasi
We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.
This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.
We're reaching out to our provider to resolve this problem. - MenyelidikiMenyelidiki
We're currently investigating an issue with our support services, causing emails to our support email address (office@useotters.com) to be rejected with a relay error from our provider.