useotters.com - Operationel
useotters.com
app.useotters.com - Operationel
app.useotters.com
gateway.useotters.com - Operationel
gateway.useotters.com
cheque.useotters.com - Operationel
cheque.useotters.com
crawler.useotters.com - Operationel
crawler.useotters.com
Supporttjenester - Operationel
Supporttjenester
E-mail-tjenester - Operationel
E-mail-tjenester
Bemærk historie
aug. 2024
Ingen meddelelser rapporteret denne måned
jul. 2024
- Gennemførtjuli 27, 2024 ved 21:00Gennemførtjuli 27, 2024 ved 21:00Vedligeholdelsen er gennemført
- Igangværendejuli 27, 2024 ved 18:00Igangværendejuli 27, 2024 ved 18:00Vedligeholdelse er nu i gang
- Planlagtjuli 27, 2024 ved 18:00Planlagtjuli 27, 2024 ved 18:00
Vi planlægger en del kritisk vedligeholdelse på vores hjemmeside, useotters.com og vores økonomiansvarlige cheque.useotters.com . Der vil være nogle større omarbejdninger af hjemmesiden, og vi vil omstrukturere vores gateway-API for at give os mulighed for at flytte en masse finansielle kontroller over til vores nye økonomikontroller, hvilket giver mulighed for en mere smidig proces, når du starter dit abonnement. Dette vil også give os mulighed for at opretholde og sikre livskvaliteten for vores nye dashboard.
Hjemmesiden bør forblive oppe i hele vedligeholdelsesperioden, men kan opleve periodiske nedbrud, mens nogle backend-tjenester ændres. Disse intermitterende udfald bør ikke vare længere end 5 minutter og bør ikke forårsage en masseforringelse af ydeevnen.
Vores financial controller vil være fuldstændig utilgængelig i denne periode. Hvis du foretager en betaling, skal du forvente forsinkelser, før den kan behandles fuldt ud på backend. Du modtager muligvis ikke nogen direkte bekræftelse fra os på, at din betaling er blevet behandlet, og onboarding er blevet sat på pause i denne vedligeholdelsesperiode. Du kan være sikker på, at betalinger i stedet vil træde i kø og naturligt vil resorbere, når vedligeholdelsen er afsluttet.
Kontakt venligst ikke support vedrørende fakturering i dette tidsrum. Tillad mindst en time, før du rapporterer eventuelle problemer til vores kundeserviceteam vedrørende fakturering.
Samlet set bør al vedligeholdelse være fuldstændig færdig inden kl. 20.00 BST, men afhængigt af kompleksiteten af nogle af overførslerne kan den fortsætte længere, og der kan være mere betydelige ydeevneforringelser i løbet af denne tid. Vi giver dig besked, hvis dette er tilfældet.
Hvis du har spørgsmål, bedes du kontakte vores kundeserviceteam på office@useotters.com .
- LøstLøst
It appears in further investigation the issue has resolved itself.
- OvervågerOvervåger
We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.
We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.
Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue. - UndersøgerUndersøger
We're investigating reports from a small group of users that they are being presented with a 522 error when trying to visit our main website useotters.com
We're currently investigating the root cause and working on a fix. This incident is secluded to a very small minority of users and is not causing major degradation to user experience.
jun. 2024
- LøstLøst
After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.
We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible. - OvervågerOvervåger
After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.
We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should. - OpdateringOpdatering
After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:
- office@useotters.com- employee-verification@useotters.com
If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.
- IdentificeretIdentificeret
We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.
This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.
We're reaching out to our provider to resolve this problem. - UndersøgerUndersøger
We're currently investigating an issue with our support services, causing emails to our support email address (office@useotters.com) to be rejected with a relay error from our provider.