useotters.com - 运行正常
useotters.com
app.useotters.com - 运行正常
app.useotters.com
gateway.useotters.com - 运行正常
gateway.useotters.com
cheque.useotters.com - 运行正常
cheque.useotters.com
crawler.useotters.com - 运行正常
crawler.useotters.com
支持服务 - 运行正常
支持服务
电子邮件服务 - 运行正常
电子邮件服务
历史记录
8月 2024
本月无故障记录
7月 2024
- 已完成七月 27, 2024 在 下午 9:00已完成七月 27, 2024 在 下午 9:00维护已成功完成
- 进行中七月 27, 2024 在 下午 6:00进行中七月 27, 2024 在 下午 6:00维护正在进行中
- 已计划七月 27, 2024 在 下午 6:00已计划七月 27, 2024 在 下午 6:00
我们计划对我们的网站useotters.com和财务控制器cheque.useotters.com进行一些关键维护。网站将进行一些重大改造，我们将重构网关 API，以便我们将大量财务控制权转移到新的财务控制器，从而让您在开始订阅时获得更顺畅的流程。这也将使我们能够维护和确保新仪表板的使用寿命。
网站在维护期间应保持正常运行，但在更改某些后端服务时可能会出现间歇性中断。这些间歇性中断不应持续超过 5 分钟，并且不应导致大规模性能下降。
在此期间，我们的财务主管将完全无法提供服务。如果您付款，请预计后端处理会有所延迟。在此维护期间，您可能不会收到我们直接确认您的付款已处理且入职已暂停的任何确认。请放心，付款将进入队列，维护完成后将自然恢复。
在此期间，请不要就账单事宜联系支持人员。请至少等待一小时，然后再向我们的客户服务团队报告与账单相关的任何问题。
总体而言，所有维护应于英国夏令时晚上 8:00 前完全完成，但是，根据某些传输的复杂程度，维护可能会持续更长时间，并且在此期间性能可能会下降更明显。如果是这种情况，我们会通知您。
如果您有任何疑问，请通过office@useotters.com联系我们的客户服务团队。
- 已解决已解决
It appears in further investigation the issue has resolved itself.
- 持续监控中持续监控中
We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.
We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.
Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue. - 调查中调查中
We're investigating reports from a small group of users that they are being presented with a 522 error when trying to visit our main website useotters.com
We're currently investigating the root cause and working on a fix. This incident is secluded to a very small minority of users and is not causing major degradation to user experience.
6月 2024
- 已解决已解决
After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.
We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible. - 持续监控中持续监控中
After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.
We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should. - 更新更新
After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:
- office@useotters.com- employee-verification@useotters.com
If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.
- 已确认问题已确认问题
We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.
This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.
We're reaching out to our provider to resolve this problem. - 调查中调查中
We're currently investigating an issue with our support services, causing emails to our support email address (office@useotters.com) to be rejected with a relay error from our provider.