useotters.com - Deluje
useotters.com
app.useotters.com - Deluje
app.useotters.com
gateway.useotters.com - Deluje
gateway.useotters.com
cheque.useotters.com - Deluje
cheque.useotters.com
crawler.useotters.com - Deluje
crawler.useotters.com
Podporne storitve - Deluje
Podporne storitve
E-poštne storitve - Deluje
E-poštne storitve
Zgodovina obvestil
avg. 2024
Brez obvestil ta mesec
jul. 2024
- Zaključenojulij 27, 2024 ob 21:00Zaključenojulij 27, 2024 ob 21:00Vzdrževanje je uspešno zaključeno
- V tekujulij 27, 2024 ob 18:00V tekujulij 27, 2024 ob 18:00Vzdrževanje je v teku
- Napovedanojulij 27, 2024 ob 18:00Napovedanojulij 27, 2024 ob 18:00
Načrtujemo kritično vzdrževanje našega spletnega mesta useotters.com in našega finančnega nadzornika cheque.useotters.com . Spletno mesto bo nekaj večjih predelan in preoblikovali bomo naš API prehoda, da bomo lahko veliko finančnih kontrol prenesli na naš novi finančni nadzornik, kar bo omogočilo bolj gladek postopek ob začetku vaše naročnine. To nam bo tudi omogočilo ohraniti in zagotoviti kakovost življenja naše nove armaturne plošče.
Spletno mesto bi moralo ostati odprto v času vzdrževanja, vendar lahko pride do občasnih izpadov, medtem ko se nekatere zaledne storitve spremenijo. Ti občasni izpadi ne smejo trajati dlje kot 5 minut in ne smejo povzročiti množičnega poslabšanja delovanja.
Naš finančni nadzornik bo v tem času popolnoma nedosegljiv. Če izvedete plačilo, pričakujte zamude, da bo v celoti obdelano v ozadju. Med tem vzdrževalnim obdobjem od nas morda ne boste prejeli neposredne potrditve, da je bilo vaše plačilo obdelano in da je bilo vkrcanje začasno ustavljeno. Bodite prepričani, da bodo plačila namesto tega prišla v čakalno vrsto in se bodo po končanem vzdrževanju naravno resorbirala.
V tem času se ne obrnite na podporo glede zaračunavanja. Počakajte vsaj eno uro, preden naši ekipi za pomoč strankam sporočite kakršne koli težave v zvezi z zaračunavanjem.
Skupno bi moralo biti vse vzdrževanje v celoti končano do 20.00 BST, vendar pa se lahko glede na kompleksnost nekaterih prenosov nadaljuje dlje in v tem času lahko pride do večjih poslabšanj delovanja. Če je temu tako, vas bomo obvestili.
Če imate kakršna koli vprašanja, se obrnite na našo skupino za pomoč strankam na office@useotters.com .
- OdpravljenoOdpravljeno
It appears in further investigation the issue has resolved itself.
- SpremljanjeSpremljanje
We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.
We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.
Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue. - RaziskovanjeRaziskovanje
We're investigating reports from a small group of users that they are being presented with a 522 error when trying to visit our main website useotters.com
We're currently investigating the root cause and working on a fix. This incident is secluded to a very small minority of users and is not causing major degradation to user experience.
jun. 2024
- OdpravljenoOdpravljeno
After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.
We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible. - SpremljanjeSpremljanje
After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.
We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should. - NadgradnjaNadgradnja
After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:
- office@useotters.com- employee-verification@useotters.com
If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.
- Napaka odkritaNapaka odkrita
We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.
This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.
We're reaching out to our provider to resolve this problem. - RaziskovanjeRaziskovanje
We're currently investigating an issue with our support services, causing emails to our support email address (office@useotters.com) to be rejected with a relay error from our provider.