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useotters.com - Operațional

100% - timp de funcționare
iun 2024
iul 2024
aug 2024
Operațional

app.useotters.com - Operațional

100% - timp de funcționare
iun 2024
iul 2024
aug 2024

gateway.useotters.com - Operațional

100% - timp de funcționare
iun 2024
iul 2024
aug 2024

cheque.useotters.com - Operațional

100% - timp de funcționare
iun 2024
iul 2024
aug 2024

crawler.useotters.com - Operațional

100% - timp de funcționare
iun 2024
iul 2024
aug 2024
100% - timp de funcționare

Servicii suport - Operațional

Servicii de e-mail - Operațional

Observați istoricul

aug 2024

Nu au fost raportate notificări luna aceasta

iul 2024

Întreținere programată pentru useotters.com și sistemele de backend critice
  • Finalizat
    iulie 27, 2024 la 21:00
    Finalizat
    iulie 27, 2024 la 21:00
    Mentenanța a fost finalizată cu succes
  • În curs
    iulie 27, 2024 la 18:00
    În curs
    iulie 27, 2024 la 18:00
    Mentenanța este acum în curs
  • Plănuit
    iulie 27, 2024 la 18:00
    Plănuit
    iulie 27, 2024 la 18:00

    Planificăm o întreținere critică pe site-ul nostru web, useotters.com și pe controlorul nostru financiar cheque.useotters.com . Vor avea loc câteva reluări majore ale site-ului web și vom refactoriza API-ul gateway-ului nostru pentru a ne permite să transferăm o mulțime de controale financiare către noul nostru controlor financiar, permițând un proces mai ușor la începerea abonamentului. Acest lucru ne va permite, de asemenea, să menținem și să asigurăm calitatea vieții pentru noul nostru tablou de bord.

    Site-ul web ar trebui să rămână activ pe toată durata întreținerii, dar poate suferi întreruperi intermitente în timp ce unele servicii de backend sunt modificate. Aceste întreruperi intermitente nu ar trebui să dureze mai mult de 5 minute și nu ar trebui să provoace o degradare în masă a performanței.

    Controlorul nostru financiar va fi complet indisponibil în această perioadă. Dacă efectuați o plată, vă rugăm să așteptați întârzieri la procesarea completă a acesteia pe backend. Este posibil să nu primiți nicio confirmare directă de la noi că plata dvs. a fost procesată și că integrarea a fost întreruptă în acest interval de timp de întreținere. Fiți siguri că plățile vor intra în coadă și se vor resorbi în mod natural odată ce întreținerea este finalizată.

    Vă rugăm să nu contactați asistența cu privire la facturare în această perioadă. Permiteți cel puțin o oră înainte de a raporta orice problemă către echipa noastră de asistență pentru clienți cu privire la facturare.

    În mod colectiv, toată întreținerea ar trebui să fie completă până la ora 20:00 BST, cu toate acestea, în funcție de complexitatea unora dintre transferuri, poate continua mai mult și pot exista degradări mai semnificative ale performanței în acest timp. Vă vom anunța dacă acesta este cazul.

    Dacă aveți întrebări, vă rugăm să comunicați echipei noastre de asistență clienți la office@useotters.com .

Intermittent issues with useotters.com
  • Rezolvat
    Rezolvat

    It appears in further investigation the issue has resolved itself.

  • În curs de monitorizare
    În curs de monitorizare

    We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.

    We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.

    Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue.

  • În curs de investigare
    În curs de investigare

    We're investigating reports from a small group of users that they are being presented with a 522 error when trying to visit our main website useotters.com

    We're currently investigating the root cause and working on a fix. This incident is secluded to a very small minority of users and is not causing major degradation to user experience.

Global IT Incident affecting payments
  • Rezolvat
    Rezolvat

    As of July 22, 04:36AM BST, it looks like all financial services have recovered and any potentially backlogged payments have resorbed and therefore been processed accordingly.

    We will therefore be marking this incident as resolved. We are continuing to monitor the impact of the Crowdstrike outage on any other services.

  • Actualizare
    Actualizare

    We are aware that the impact of the incident is now minimal, however, we are still being told some payments may still be affected by this incident. We are not currently reporting any issues with payments at this time.

    We remain closely monitoring the incident and hope a resolution is found as soon as possible.

  • În curs de monitorizare
    În curs de monitorizare

    Otters is aware of a global IT incident starting July 19th. Our payment services remain operational.

    We have been made aware by our payment processor, Stripe, that due to a service interruption with one of their partner banks linked to the Global IT incident some individuals may encounter issues processing new payments. We are also aware that lapsing payments may fail to process. Otters has not received reports from any prospective or existing clients of issues like these yet.

    We are aware that this interruption only affects a small cluster of payment methods that may not be available to all clients.

    We are closely monitoring the situation and will update this once we hear an update.

Global IT incident affecting inflow and outflow of mail
  • Rezolvat
    Rezolvat

    We can now confirm that all queued mail on our end has resorbed and our mail queue is now functioning as intended.

    We are continuing to monitor the situation closely and will provide updates if any other issues arise elsewhere.

  • Actualizare
    Actualizare

    We have receive a note that mail flow should be recovering and we are waiting for any queued emails to resorb to confirm that the incident has been dealt with.

    We continue to monitor the situation and are still in the process of ensuring no other systems are affected.

  • În curs de monitorizare
    În curs de monitorizare

    Otters is aware of a global IT incident starting July 19th. Our support services remain operational.

    We are aware of some reports of issues with delayed mail to our email support channel and to employees of the company. This is a third party issue and is not caused by Otters. Email, chat and phone support remain accessible.

    We are closely monitoring the situation and expect a resolution soon.

iun 2024

Issue with email support to multiple support emails
  • Rezolvat
    Rezolvat

    After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.

    We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible.

  • În curs de monitorizare
    În curs de monitorizare

    After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.

    We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should.

  • Actualizare
    Actualizare

    After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:

    - office@useotters.com

    - counterclaims@useotters.com

    - dmca@useotters.com

    - employee-verification@useotters.com

    - dpo@useotters.com

    If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.

  • Identificat
    Identificat

    We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.

    This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.

    We're reaching out to our provider to resolve this problem.

  • În curs de investigare
    În curs de investigare

    We're currently investigating an issue with our support services, causing emails to our support email address (office@useotters.com) to be rejected with a relay error from our provider.

Website presenting a 526 error
  • Rezolvat
    Rezolvat
    This incident has been resolved.
  • În curs de monitorizare
    În curs de monitorizare

    We have implemented a temporary server-side fix that seems to have made the website operational. We will continue to monitor the service to ensure it remains operational before resolving the issue.

  • Identificat
    Identificat

    We have identified that the root cause for this issue comes to the provisioning of Secure Socket Layer (SSL) certificates with our web provider.

    We're attempting some provisional fixes before reaching out to our web provider to see if we can work together on a fix for this issue.

  • În curs de investigare
    În curs de investigare
    We are currently investigating this incident.

iun 2024 către aug 2024

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