useotters.com - Operational
useotters.com
app.useotters.com - Operational
app.useotters.com
gateway.useotters.com - Operational
gateway.useotters.com
cheque.useotters.com - Operational
cheque.useotters.com
Otters Inspect - Operational
Otters Inspect
Support services - Operational
Support services
Email services - Operational
Email services
Notice history
Aug 2024
No notices reported this month
Jul 2024
- CompletedJuly 27, 2024 at 9:00 PMCompletedJuly 27, 2024 at 9:00 PMMaintenance has completed successfully
- In progressJuly 27, 2024 at 6:00 PMIn progressJuly 27, 2024 at 6:00 PMMaintenance is now in progress
- PlannedJuly 27, 2024 at 6:00 PMPlannedJuly 27, 2024 at 6:00 PM
We are planning some critical maintenance on our website, useotters.com, and our financial controller cheque.useotters.com. There will be some major reworks of the website and we will be refactoring our gateway API to allow us to move a lot of financial controls over to our new financial controller, allowing for a smoother process when starting your subscription. This will also allow us to maintain and ensure the quality of life for our new dashboard.
The website should remain up for the duration of the maintenance however may experience intermittent outages whilst some backend services are changed. These intermittent outages should not last longer than 5 minutes and should not cause a mass performance degradation.
Our financial controller will be completely unavailable during this time. If you make a payment, please expect delays to it being fully processed on the backend. You may not receive any direct confirmation from us that your payment has been processed and onboarding has been paused during this maintenance timeframe. Rest assured that payments will instead enter a queue and will naturally resorb once maintenance is complete.
Please do not contact support about billing during this time. Allow at least an hour before reporting any issues to our Customer Care Team regarding billing.
Collectively, all maintenance should be fully complete by 8:00PM BST, however, depending on the complexity of some of the transfers it may continue longer and there may be more significant performance degradations during this time. We will let you know if this is the case.
If you have any questions, please let our Customer Care Team know at office@useotters.com.
- ResolvedResolved
It appears in further investigation the issue has resolved itself.
- MonitoringMonitoring
We are unable to identify a root cause for this issue. From initial inspection, it seems very localised with only a very small handful of people potentially experiencing it, so we are not experiencing a mass degradation of service.
We will monitor this issue and see if it spreads outside the small handful of individuals. You may find that the useotters.com website takes a little longer to load as we took some steps to attempt to identify and debug the issue. This should resolve itself in a few hours.
Please let us know by emailing at office@useotters.com with your Cloudflare Ray ID and your IP if you experience this issue. - InvestigatingInvestigating
We're investigating reports from a small group of users that they are being presented with a 522 error when trying to visit our main website useotters.com
We're currently investigating the root cause and working on a fix. This incident is secluded to a very small minority of users and is not causing major degradation to user experience.
Jun 2024
- ResolvedResolved
After monitoring the fix, we can confirm this issue has been resolved and emails are now being relayed to our support services.
We apologise for any inconvenience this may have caused. If you have been emailed by our team about your support enquiry, please respond so we can process it as soon as possible. - MonitoringMonitoring
After extensive investigation into the issue with our email security platform technical support team, we have resolved the issue and support emails for all the emails listed are now working and routing back to our support system.
We will continue to monitor this over the next couple of days to ensure the fix has worked and we are receiving the emails as we should. - UpdateUpdate
After further investigation, this issue extends to multiple different support emails. We understand that most email servers should reject you sending the email. The following emails are affected:
- office@useotters.com- employee-verification@useotters.com
If you need to send us an email, please use the messenger at useotters.com temporarily. We will provide updates when we can about this issue.
- IdentifiedIdentified
We have identified the root cause of the issue being with our email security platform that is not allowing emails to be delivered to our support system due to a relay issue.
This means that, at the minute, no emails to our support email can be received. If you've sent an email — we see you! We'll be manually opening conversations for those who have sent an email requesting you resend it within that email so we can review.
We're reaching out to our provider to resolve this problem. - InvestigatingInvestigating
We're currently investigating an issue with our support services, causing emails to our support email address (office@useotters.com) to be rejected with a relay error from our provider.